Dr. Parker has over 20 years of experience in the healthcare market with several entrepreneurial ventures, and a deep-seated, long-standing vision to make the healthcare system better for patients, payers and providers. It is this vision that drove him to found NationsHearing (now NationsBenefits), a company aimed to provide best in class healthcare management solutions to managed care organizations.

Prior to NationsBenefits, Dr. Parker was involved with the creation of Centauri Health Solutions and founded NationsHealth (now Convey Health Solutions). Earlier on Dr. Parker pioneered the e-prescribing marketplace with the first handheld electronic prescription pad/prescription records device, winning numerous healthcare awards including the national Microsoft Healthcare Industry Solutions Award in 1999 and 2000.

From 1996 – 2001, Dr. Parker specialized in internal medicine while in private practice in South Florida. He has a BS from the University of Florida and an MD from New York Medical College. Today, Dr. Parker starts and maintains close working relationships with industry thought leaders, as well as his clients and partners.

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Michael Parker is the COO of NationsBenefits and joined the company in 2016. In this role, he leads operations for NationsBenefits, including Sales and Business Development, Marketing, Client Implementation and Services, Compliance, and Strategy.

Prior to joining NationsBenefits, Michael was a part of the highly selective Global Management Trainee (GMT) Program at Anheuser-Busch InBev. This elite program provides rotational management experience and exposure to all facets of the global corporation, in anticipation for placement as a future leader of the organization.

Michael graduated from the University of Virginia, with a dual degree in Economics and Philosophy.

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With over 30 years of experience in the hearing industry, Dianne Cooper has a lifelong passion for helping individuals with hearing loss. As a Clinical Audiologist, she helped thousands of patients resolve communication problems and consequently improve their quality of life. She joined the company because of her desire to improve access to affordable hearing healthcare for the millions of Americans who suffer from hearing loss.

Dianne currently serves as Chief Experience Officer and Chief of Audiology. In this role, Dianne oversees day-to-day operations to support key departments at NationsBenefits. Her focus is strategic planning and goal-setting and directs the operations of the company in support of its goals.

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Chris joined NationsBenefits in 2015 as Chief of Staff. In this role, Chris operates at a tactical, strategic, and operational level across the company, in support of NationsBenefits’ rapid growth. As Chief of Staff, Chris provides direct support to the CEO, oversight of projects that fall between departments or executive leaders’ areas of responsibility, business development, and corporate strategic planning.

Chris also oversees Human Resources and staffing. He provides executive-level leadership and guidance to the organization’s HR operations. His areas of expertise include recruitment, employee benefits, compensation and evaluation, training and development, and employee relations.

Prior to joining NationsBenefits, Chris worked with Dr. Glenn Parker on various healthcare startup projects, including Centauri Health Solutions and MediBio USA. Chris earned a bachelor’s degree in Management from Florida State University and holds a SHRM-CP certification through the Society of Human Resources Management.

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Allison Glueck joined NationsBenefits in 2016 as Chief Compliance Officer. In this role, she is responsible for the oversight, planning, and coordination of activities that drive effective compliance with regulatory requirements and policies. In collaboration with NationsBenefits’ leadership team, she leads the development of strategies to embed compliance and ethics into all operations across the organization.

Prior to joining NationsBenefits, Allison was the policy advisor for Massachusetts state senator Barry Finegold, where she focused on healthcare legislation and policies. Before joining the MA state senate team, Allison served as regional finance and policy director for the Florida gubernatorial campaign. In addition, she worked for the Brookings Institution, focusing on national healthcare reform and communication initiatives.

Allison holds a law degree from New England School of Law, a Bachelor of Arts degree from Hobart and William Smith Colleges, and is an active member of the State Bar of MA (Authorized House Counsel in Florida). She holds a compliance certification, Certified in Healthcare Compliance (CHC) through the Healthcare Compliance Certification Board.

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Vinod Balla joined NationsBenefits in 2016 as Chief Information Officer, providing thought leadership, fostering innovation, creative ideation, and practical solutions to complex technical challenges. He provides guidance, mentorship and oversees multiple talented, highly efficient teams responsible for all aspects of information technology, software development, information security, data visualization, and business analytics.

Vinod has over 20 years of proven IT experience in Infrastructure, software development, telecommunications, project and program management, project implementation, and support and monitoring of technical solutions.

Prior to NationsBenefits, Vinod was the Director at Alorica, one of the highly regarded call center solutions company in the world. His accomplishments span over 16 years and he was responsible for the design, implementation and maintenance of the telecom infrastructure.

Vinod is a Mechanical Engineer and received his MBA from Florida International University and an MCM from NICMAR. He holds many IT certifications in telecommunications, servers, database administrations, and was instrumental in setting up training programs at many organizations.

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Mohan Nanduri is the Chief Technology Officer at NationsBenefits, joining the company in 2017. Mohan has over 25 years of software development experience and he has been instrumental in leading and building our first of its kind, custom software solution. He is also responsible for the architecture, management and development of enterprise strategic business initiatives.

Prior to NationsBenefits, he was a lead architect at AutoNation, one of the largest car distribution companies in the United States, responsible for overseeing AutoNation’s product development and critical to product architecture, integration, implementation, and support.

Before AutoNation, Mohan held several technical positions at Carnival Cruise Lines, including technical lead and Senior Application Analyst of eCommerce. Previously, he was a Senior Software Consultant for Verizon Communications.

Mohan holds a master’s degree in computer applications and holds certifications in Microsoft SOA, Microsoft Security Debugging, and Sitecore.

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Trenyse Briggs is the Chief Client Officer for NationsBenefits. She joined the company in 2017, and she is responsible for client success and new client implementation. In her role, Trenyse has accountability for the company’s overall onboarding of health plans and unions across the Nation.

Trenyse has spent over 10 years in healthcare with a strong focus on client services. She has expertise in benefits administration, managing client implementation, and implementing stringent quality standards and onboarding policies to ensure the success of every implementation.

Prior to joining NationsBenefits, Trenyse held multiple positions at Convey Health Solutions. Trenyse earned a bachelor's degree in health services administration and holds a master's degree in public health.

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Bryan Hebert has 25 years’ experience in Sales and Business Development. His areas of expertise include sales, marketing, and operations. He joined NationsBenefits in 2018 as Vice President of Sales.

Prior to joining the company, Bryan worked as a business executive and management consultant with various consulting firms and healthcare technology vendors where he was responsible for strategy, operations, sales, and marketing.

Bryan earned a BA and MHA.

Michael Furstenberg is the Chief Marketing Officer for NationsBenefits. He joined the company in 2018, and he is responsible for all marketing and communications initiatives across the enterprise. In his role, Michael also has accountability for the company’s brand, public relations, memberships, sponsorships, and trade shows and events.

Michael has spent over 20 years in healthcare with a strong focus on B2B and B2B2C marketing. He has expertise in developing and executing strategic plans that target various audiences, and he is passionate about technology-based solutions and the importance of helping health plan members achieve improved health outcomes through supplemental benefits and a differentiated experience. He runs the day-to-day operations of the Marketing organization in support of the company’s growth objectives.

Prior to joining NationsBenefits, Michael was the head of marketing for Aetna Behavioral Health, a division of Aetna, a CVS Health Company. Michael earned a bachelor’s degree in Marketing from Illinois State University.

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Trenyse Briggs is the Chief Client Officer for NationsBenefits. She joined the company in 2017, and she is responsible for client success and new client implementation. In her role, Trenyse has accountability for the company’s overall onboarding of health plans and unions across the Nation.

Trenyse has spent over 10 years in healthcare with a strong focus on client services. She has expertise in benefits administration, managing client implementation, and implementing stringent quality standards and onboarding policies to ensure the success of every implementation.

Prior to joining NationsBenefits, Trenyse held multiple positions at Convey Health Solutions. Trenyse earned a bachelor's degree in health services administration and holds a master's degree in public health.

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Rick Ferry is the Co-President of BPO for NationsBenefits. He joined the company in 2022, and he leads the division for customer experience solutions to support sales, member services, and member engagement for Medicare and Commercial health plans, providers, and systems globally.

Rick has spent over 30 years in business process outsourcing, serving clients across multiple industries focusing on healthcare. Prior to joining NationsBenefits, Rick was the CEO and Co-Founder of C3, a global BPO company. Before C3, Rick served as CEO of Aegis U.S., a multinational BPO company, and previous President of PRC (now Alorica), a worldwide leader in BPO.

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Ken Epstein is the Co-President of BPO for NationsBenefits. He joined the company in 2022, and he leads the division for customer experience solutions to support sales, member services, and member engagement for Medicare and Commercial health plans, providers, and systems globally.

Ken has spent over 30 years developing BPO solutions for some of the world’s most recognizable brands and customer-centric companies across the Americas, Europe, Africa, and Asia. Prior to joining NationsBenefits, Ken was the Executive Vice President of Sales and Marketing and Co-Founder of C3, a global BPO company. Before C3, Ken served as Senior Vice President of Sales and Marketing at Aegis U.S., a multinational BPO company. Ken’s career in BPO started at PRC (now Alorica) as Senior Vice President of Global Sales as part of the founding team.

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