Technology
We are at the forefront of innovation so we can deliver digital health technologies that increase access and help members engage with their benefit solutions.
Our Innovative Solutions Include:
Digital Hearing Test
Hearing assessment technology that allows members convenient and accurate testing through their computer, tablet, or smartphone. Our digital hearing test allows for greater flexibility so members can take a hearing test whenever, and wherever they’re located.
Digital Hearing Centers
Our digital hearing centers are one-of-a-kind assessment and testing application built as a multi-location, free-standing hearing station. Participating partners can order customized digital hearing centers for locations of their choosing and within minutes, members who visit these locations can complete a hearing test and connect with a representative for support.
Gamification
The Hearing Hunt app is a fun and challenging word search game designed to sharpen clarity of hearing while creating an auditory experience for those with hearing loss. The game centers around a multi-themed display with sound clues that require the user to listen and find hidden words while earning rewards. Along the way, users will be presented with related hearing tips and information.
The app is available for download on the App Store® and Google Play®.
Online Representatives
Telehealth application designed to connect members with an online representative through video or chat. Support representatives are available to answer questions, provide ongoing care, and guide users through the online member portal.
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Mobile App
Members can use their OTC benefit to purchase medications, health and wellness items, and first-aid supplies with home delivery at no additional cost.
Features:
- Robust search options that give them the ability to filter, sort and search by category, pricing, wallet, and more
- Product recommendations based on individual needs
- Expandable product detail pages complete with 360-degree images
- Benefit tracking to see available dollars to spend on plan-approved products
- Order tracking with carrier details and frequent status updates
The app is available for download on the App Store® and Google Play®.
Personalized Member Portals
Benefit utilization has never been easier! Our portals give members instant access to their benefits from one central location to consolidate benefit-specific information and simplify interactions. Giving members the ability to self-serve encourages healthier behaviors and lifestyles.
Member portal features include, but are not limited to:
- Analytics and reporting
- Security and compliance features
- Single sign-on capability
- Supports plan customization