Solutions designed to support Sales and Member Engagement for Medicare Advantage Enrollment
Nations Insurance Solutions is a branch of NationsBenefits that is a leading provider of call center support, licensed insurance agent management, and member engagement services for participating Medicare Advantage plans looking to drive revenue, increase and maintain membership, and provide an exceptional member experience.
We work closely with our clients to develop quality assurance processes to ensure compliance with federal, state, and health plan regulations while providing a superior member experience.
Call Center Services
Our team of highly skilled representatives can assist with your members
pre- and post-enrollment, as well as support your sales team.
CMS Secret Shopper
Our team is trained and experienced with handling CMS Accuracy & Accessibility Study calls to ensure call metrics are met at a score of 95% or higher.
Interactive Scripting Tool
Our proprietary scripting tool allows our representatives to gather required information in a streamlined manner to promote a more efficient sales process.
Lead Capture and Automated Real-Time Distribution
We ensure leads are contacted in a timely manner and distributed to the appropriate sales agent based on location and preferred communication type.
Sales Services
Our field and internal sales services help our clients maximize their marketing efforts for Medicare Advantage enrollment.
We employ licensed insurance agents who act on behalf of your health plan and field calls from beneficiaries who want to:
- Change to a Medicare Advantage plan from Original Medicare, Part A, and Part B
- Change from one Medicare Advantage plan to another
- Enroll in a Part D prescription drug plan
- Change from one Medicare prescription drug plan to another
Customer Relationship Management Software (CRM)
Our CRM offers everything you need to increase leads, accelerate sales, and measure performance.
- Automate routine sales, marketing, and support functions
- Create optimized workflows, reduce manual data, and eliminate redundancies
- Measure the performance of sales activities with real-time reporting
Proactive Outreach for Increased Member Engagement
We have developed a personalized, outcomes-driven experience for members that helps them take advantage of preventative services to promote a healthy lifestyle. This leads to increased member engagement to support your efforts in clinical metrics, revenue generation, member satisfaction and Star Ratings.
Improve Member
Onboarding Experience
Support Star Ratings
and Quality Measures
Generate Enrollment
Opportunities
Our Highly Trained Agents Receive:
Customized training materials with plan-specific topics such as benefit information and processes and procedures.
Ongoing training based on quality assurance monitoring and adherence to all CMS regulations and compliance standards
Learn more about
partnership opportunities.
Contact us today and let’s discuss how we can help create sales support, call center and member engagement solutions for your health plans.