A: Your OTC benefit allowance depends on your plan. Benefit-specific plan information is outlined below:
A: Visit AZBlue.com/NationsBenefits to view eligible items for purchase, download a catalog or request a mailed catalog by calling 602-313-7135 (TTY:711), Monday – Friday, 8:00 am – 4:30 pm.1
A: Your OTC allowance is added to your benefits card on a quarterly basis, at the beginning of each quarter. OTC funds do not roll-over and expire at the end of each quarter.
A: The amount of reward dollars you earn varies by health-related activity. The following are the 2023 eligible health activities, and the associated dollar amounts for all plans:
A: Reward dollars earned for completing 2023 eligible exams and screenings expire 12/31/24.
A: The rewards purse will only be used for products that are not covered under the OTC allowance or when the OTC allowance is depleted. There are no action items to be taken once using your card as the reward allowance will be automatically deducted from your account upon utilization.
A: If the transaction is not covered by the OTC allowance or if the OTC allowance is used up, the card technology will use the reward funds available. If you have some OTC allowance left but the purchase exceeds it, ask the cashier to charge only the amount that is available in your OTC allowance. If you have used your OTC allowance and do not want your reward dollars to cover the purchase, please use another form of payment.
A: You can use your card to purchase OTC products at participating retail locations including Walmart, CVS, Walgreens, Fry’s, Safeway, and Rite Aid. OTC items can also be ordered online at AZBlue.com/NationsBenefits and shipped directly to your home or by calling Member Outreach at 602-313-7135 (TTY:711), Monday – Friday, 8:00 am – 4:30 pm. You can use your reward dollars anywhere Mastercard® is accepted.
A: Once you complete your eligible health activity, your reward dollars for claims-based activities will be added to your benefits card within 60 days of your claim being processed. Reward dollars for self-attestation-based activities will be added to your benefits card within 14 days of your self-attestation being processed.
A: Rewards cannot be used to purchase alcohol, tobacco, or firearms.
A: Self-attestation means we will accept your personal verification. Some eligible health activities allow for members to attest, or confirm, that they have completed the activity. Members may complete self-attestation online at AZBlue.com/NationsBenefits or by calling 602-313-7135 (TTY:711), Monday – Friday, 8:00 am – 4:30 pm.
A: The health activities eligible for self-attestation have been predetermined by BCBSAZ in accordance with the Centers for Medicare & Medicaid Services (CMS) guidelines and allowances.
A: You have two ways to check your OTC and rewards balances:
A: If your purchase amount is more than the amount you have left to spend on your benefits card, you will need to pay the difference using another form of payment. Swipe your benefits card first and then use another form of payment for the remaining balance.5
A: Run your card as credit as debit transactions may be declined at point of sale. No PIN number is required.
A: Yes, you can use other forms of payment. When using multiple forms of payment, swipe your benefits card first and then use another form of payment for the remaining balance.5
A: If your card gets lost or stolen, promptly call Member Outreach at 602-313-7135 (TTY:711), Monday – Friday, 8:00 am – 4:30 pm. You will receive a new benefits card within 10 business days from the time your request is received.
A: Yes, you can use the MyBenefits Portal app to help you manage the OTC and rewards benefits. You can also check for approved retail locations and products on the member portal at AZBlue.com/NationsBenefits, by using the ‘Store Locator’ tool to search for stores by zip code and distance. To download the app, search MyBenefits in the Apple Store or Google Play.
