When you purchase online through the Benefits Pro Portal, you get 2-day nationwide shipping at no additional cost.
A: No, there are no order limits for either number of items purchased or the number of times a member purchases items in-store or online.
A: Your OTC benefit allowance depends on your enrolled benefit plan. Check your benefit allowance online at Aetna.NationsBenefits.com or call
1-877-204-1817 (TTY: 711) 8AM – 8PM local time.
A: If you place your order through the catalog, a Member Experience Advisor will contact you and inform you of any balance that remains. If you are making a purchase at a retail location, the cashier will be able to let you know that your order exceeds your remaining allowance. When making an order online through the Benefits Pro portal, a message will appear letting you know that your order exceeds your allowance balance.
A: Please check your plan documents to view your Wallet benefit amount(s) and if rollover is included. You can also find this information in your EOC.
A: Please allow 2-days for order delivery.
A: No, due to the personal nature of the products, items may not be returned. If you haven’t received your order or if you received a damaged or incorrect item, please call 1-877-204-1817 (TTY: 711) 8AM – 8PM local time for help.
A: Yes, you can cancel your order any time prior to shipping by calling 1-877-204-1817 (TTY: 711) 8AM – 8PM local time. You can also cancel your order in your OTC member portal within one hour after your order is placed.
A: Once the order is complete, you’ll get a confirmation number. Be sure to keep your confirmation number for future tracking.
A: Yes, you can track your order online in the Benefits Pro portal or app, you will get a tracking number once your order(s) have shipped.
A: Items are shipped via USPS or FedEx to your home or P.O. box at no charge to you.
A: You can use the barcode scanner in the Benefits Pro app, use the product look-up tool located in the Benefits Pro portal or call
1-877-204-1817 (TTY: 711) 8AM – 8PM local time for help.
A: No, members cannot use their card at Walmart.com. Card purchases can only be used in-store.
A: Transportation will cover all medical and non-medical transportation. Public transportation is covered, including buses, and metro. Gas at the pump is also included. Rideshare services are covered including Uber and Lyft.
A: Any gas that is at a gas pump is allowed. You can not pay for gas inside the convenience store.
A: Please swipe your card at the pump to pay for gas using your card.
A: You can call 1-877-204-1817 (TTY: 711) 8AM – 8PM local time to request this form of public transportation be added and this request will be reviewed.
A: Covered utilities include water, heating oil, electricity, sanitary/trash, gas, cell phone, and internet.
A: No, you cannot use your card to pay utilities at a grocery store, pharmacy, etc. You can only pay utility bills directly to the participating utility company.
A: Yes, you can use your card to make a payment if the bill is in the name of a relative or caretaker. The utility bill does not have to be in your name.
A: No, you cannot use your card to pay for utilities that are already included in your rent/housing. In this instance, we recommend using the card to pay for utilities that are not included.
A: Yes, the card can be used in conjunction with other food assistance or food stamp programs. It can also be used along with other coupons or store discounts.
A: No, the card cannot be used for refrigerated meals and produce, only non-perishable items.
A: Your Grocery benefit allowance depends on your enrolled benefit plan. Check your benefit allowance online at Aetna.NationsBenefits.com or call 1-877-204-1817 (TTY: 711) 8AM – 8PM local time.
A: No, there are no order limits for either number of items purchased or the number of times a member purchases items in-store or online.
A: If you place your order through the catalog, a Member Experience Advisor will contact you and inform you of any balance that remains. If you are making a purchase at a retail location, the cashier will be able to let you know that your order exceeds your remaining allowance. When making an order online through the Benefits Pro portal, a message will appear letting you know you the order exceeds your allowance balance.
A: Please check your plan documents to view your Wallet benefit amount(s) and if rollover is included. You can also find this information in your EOC.
A: Please allow 2 days for order delivery.
A: No, due to the personal nature of the products, items may not be returned. If you haven’t received your order or if you received a damaged or incorrect item, please call 1-877-204-1817 (TTY: 711) 8AM – 8PM local time for help.
A: Yes, you can cancel your order any time prior to shipping by calling 1-877-204-1817 (TTY: 711) 8AM – 8PM local time. You can also cancel your order in the Benefits Pro portal within one hour after your order is placed.
A: Yes, you can track your order online in the Benefits Pro portal or app, you will get a tracking number once your order(s) have shipped.
A: Items are shipped via USPS or FedEx to your home or P.O. box at no charge to you.
A: You can use the barcode scanner in the Benefits Pro app, use the product look-up tool located in the Benefits Pro portal or call
1-877-204-1817 (TTY: 711) 8AM – 8PM local time for help.
A: No, members cannot use their card at Walmart.com. Card purchases can only be used in-store.
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